Surgery Booking
Schedule your procedure with our booking team. Here's how scheduling works, payment, and cancellations.
Current StageStage 6 of 14
Surgery Booking
Schedule your procedure with our booking team. Here's how scheduling works, payment, and cancellations.
How Scheduling Works
- Your coordinator will discuss available dates with you. A date can only be offered from two weeks after your consultation, to allow for the cooling-off period.
- We send you our booking terms and conditions to sign electronically. They must be signed: your surgery date cannot be confirmed without them. They can be signed up to two weeks before surgery.
- You will receive written confirmation of your surgery date.
- We will first send you information about your pre-assessment. After that, we will book your pre-assessment appointment.
- The date and time of your pre-assessment appointment will follow separately.
Payment & Cancellation
- Your date is secured once you have signed and returned the terms and conditions, which can be signed up to two weeks before surgery. Payment is due 2 weeks before your surgery.
- Payment may be made using most credit and debit cards or by bank transfer. Cash payments are not accepted.
- If you cancel more than 14 days before your surgery, there is nothing to pay. If you cancel 8 to 14 days before, we may keep 20% of your fee. With less than 8 days' notice, or if you do not attend, we may keep up to 50%. Exceptional circumstances, such as serious illness, are taken into account.
- Cancellation must be in writing; email is fine.
- The full wording is in our booking terms and conditions. We send you these to sign; this copy is for your information.
Scheduling Team
Phone: 0131 376 3785 • Email: hello@waterfronthospital.co.uk
Checklist
- Contact our booking team to schedule
- Tell us your availability and any dates you cannot do
- Sign and return your terms and conditions (your surgery date cannot be confirmed without them)
- Review pre‑surgery requirements
- Plan time off work and support at home
What to Expect
- Discussion of available dates
- Written confirmation of your surgery date
- Terms and conditions to sign and return
- Payment details and instructions
- Pre-assessment information sent to you first; your pre-assessment appointment is booked after that
- The date and time of your pre-assessment appointment, which follow separately
Frequently Asked Questions
How far in advance should I book?
This varies by procedure and surgeon availability. Our booking team will tell you which dates are currently available.
Can I change my surgery date?
Yes, please contact us as early as possible. If you need to cancel rather than move your date, the cancellation terms on this page apply.
Next Steps
- A surgery date can only be offered from two weeks after your consultation, to allow for the cooling-off period
- Sign and return the terms and conditions: your surgery date cannot be confirmed without them (they can be signed up to two weeks before surgery)
- Pay 2 weeks before your surgery (see Finance)
- Complete and return the pre-assessment information we send you; the date and time of your pre-assessment appointment will follow
Continue to the next stage:
Pre-Assessment